Assessment and Recommendation Tool for Medical Travel Facilitators
ART-MTF assesses medical travel facilitators' competencies, offering tailored recommendations for skill improvement and enhanced performance in the industry.
Measurement scales display five levels of competency evaluation.
There are four competency perspectives: KCC, PBC, FC, and VEC. Users can evaluate their own performance and receive suggestions to improve their competencies.
Novice
Limited experience with the competency; may need
extensive supervision to perform this competency.
Beginner
Basic level of competency in comprehension and task performance, requiring
guidance.
Competent
Able to conduct tasks independently with
satisfactory results; complex problems may still be difficult.
Proficient
Proficient in handling complicated problems related to this
competency with efficiency and flexibility.
Expert
Highly
skilled in this competency; ability to
manage all situations, particularly complex
ones, efficiently; can educate others in this ability.
Capacity to comprehend and apply expert knowledge in the MTF field
Healthcare knowledge
Medical knowledge
Comprehends and communicates
medical information; explains medical procedures and terminology; facilitates patient
interactions with healthcare providers; handles cases from basic to extremely complex, with
expert-level capabilities.
Healthcare provider information
Understands and
matches patients with healthcare providers in the context of medical tourism; assesses and
selects proper providers; has knowledge of healthcare standards and quality communication;
has expertise extending to complex cases and mentorship capabilities.
Legal knowledge
Law
Comprehends and applies legal principles
within the medical tourism context; encompasses identification, advice, and engagement with
legal matters; stays abreast of the evolving legal landscape.
Insurance
Understands and manages insurance
aspects of medical tourism; encompasses comprehensive knowledge, effective communication,
and staying current with evolving insurance policies and regulations.
Tourism knowledge
Travel and leisure
Orchestrates personalized
travel experiences; provides invaluable destination insights to enhance medical tourists'
journeys.
Ability to regulate emotions and exhibit interpersonal skills, self-Management, and effective communication
Communication
Language proficiency
Uses English and appropriate
languages in medical tourism; conveys difficult terminology to broad audiences.
Medical communication
Uses medical terminology to
explain complex issues; adapts communication to varied healthcare situations; allows clear
and accurate dialogues.
Presentation
Delivers medical tourism
presentations; explains complicated issues; adapts to varied audiences; manages enquiries
well; maximizes audience involvement and comprehension.
Personal character
Service mind and empathy
Promotes trust and
pleasure through compassionate, patient-centered treatment and ongoing improvement in this
critical service.
Attention to detail
Manages all aspects of medical
tourism and ensures precise, error-free, and exceptional service delivery.
Attitude
Maintains positivism, resilience, and
passion to improving patients' journeys; medical tourism professionalism
Good personality
Positive attributes like empathy,
patience, and cheerfulness help build patient trust and comfort.
Continuous learning
Continuous professional
development, knowledge extension, and industry updates for greater performance.
Adaptability
Maintains operational excellence by
adapting plans and tactics to medical tourism changes.
Responsibility
Increases patient trust and
satisfaction through meeting duties, managing responsibilities, and being accountable.
Building partnerships
Collaboration
Engages and coordinates multiple
medical tourism stakeholders; uses cross-functional coordination and efficient communication
to improve outcomes.
Working with medical team
Collaborates with
healthcare professionals; measures their ability to understand roles, communicate
effectively, and contribute to medical team dynamics for optimal patient care.
Problem-solving and decision-making
Deal with the problem
Identifies, analyzes, and solves
medical tourism issues, using experience and creativity to improve the sector.
Decision and delegation
Decides strategically and
delegate tasks in medical tourism
Ability to perform specific tasks required in the MTF role, including profession-specific actions
Medical service planning and organizing
Medical process management
Manages medical tourism
procedures with efficient, coordinated, and patient-centered care.
Document management
Manages medical tourism
documents, ensures storage, accessibility, and legal compliance, and improves operations.
Translation management
Manages medical tourism
translation processes, providing cooperation, cultural sensitivity, and clear communication.
Customer focus
Facilitate customer
Understands, coordinates, and
improves the medical tourism experience by addressing customer demands, including
complicated scenarios, and mentoring peers in customer facilitation.
Cultural learning
Understands and respects medical
tourism's cultural diversity; adapts, communicates, and provides culturally appropriate
care; handles cultural nuances; and creates ecosystem-wide cultural competency.
Information technology
Information system
Manages, optimizes, and
strategically uses information systems in medical tourism for operational excellence and
patient care.
Email
Professional email communication includes
writing clear, organized, and productive emails, mastering email etiquette, and handling
high-volume email traffic in medical tourism.
Social media
Social media for medical tourism,
content creation, engagement, analytics, and trending promotion and communication.
Marketing and commercial
Advertisement
Applies advertising ideas to medical
tourism includes strategy, campaign execution, performance analysis, and ethical and
regulatory compliance.
Persuasiveness
Uses persuasive strategies in
medical tourism to influence decisions while retaining trust and ethics.
Tourism planning and organizing
Travel and accommodation management
Improves
medical tourists' experiences by organizing customised, seamless travel logistics and
lodgings.
Ability to make ethical decisions and consistently act in accordance with personal values and principles
Honesty and transparency
Building trust
Develops and maintains medical tourism
patient and provider trust; includes conflict resolution and mentorship.
Law control
Understands and manages medical tourism legal
issues, guides others, and predicts and plans for legal issues.
Consent awareness
Manages medical tourism consent processes,
including informed decision-making, effective communication, and policy contributions.
Professional ethic
Ethical and moral decision
Manages medical tourism
ethical issues and impacts industry practices.
Liability and risk acceptance
Assesses, monitors,
and innovates medical tourism risk and liability procedures.
Overall scores of knowledge and cognitive competency (KCC).
Medical knowledge
-
Healthcare provider information
-
Law
-
Insurance
-
Travel and leisure
-
Overall scores of personal and behavioral competency (PBC).
Language proficiency
-
Medical communication
-
Presentation
-
Service mind and empathy
-
Attention to detail
-
Attitude
-
Good personality
-
Continuous learning
-
Adaptability
-
Collaboration
-
Working with a medical team
-
Deal with a problem
-
Decision and delegation
-
Overall scores of functional competency (FC).
Medical process management
-
Document management
-
Translation management
-
Facilitate customer
-
Cultural learning
-
Information system
-
-
Social media
-
Advertisement
-
Persuasiveness
-
Travel and accommodation management
-
Overall scores of values and ethical competency (VEC).
Building trust
-
Law control
-
Consent awareness
-
Ethical and moral decision
-
Liability and risk acceptance
-